Frequently asked questions and answers

On this page, you will find the most frequently asked questions and answers relating to Kopron products and services dedicated to industrial logistics: an important in-depth tool that will allow you to obtain further information on different topics.

The FAQ section of Kopron is the first customer support tool that can solve your doubts. If you need further support or a dedicated consultation on your logistics project, please do not hesitate to contact us.

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Yes it is possible; the Kopron Service division deals with after-sales assistance but also the diagnosis of doors and industrial and residential main doors and the possible adaptation to applicable norms or after the introduction of new norms that change the regulations of previous norms.

Yes, Kopron has organised an integrated design and after-sales assistance service also with regards to the creation of possible brickwork and work management.

Kopron has all EN 12978 closure certificates on safety.

The Kopron closures are tested up to 1 million cycles.

High speed doors have an opening/closing speed of up to 2 m/sec – 0.8 m/sec

A closure needs just a few hours to be installed.

The panels that form rigid closures are made from “Safeline” type sandwich panels made from pre-painted steel, with CFC free polyurethane foam to guarantee the highest possible level of heat-acoustic insulation.

Yes all closures, following customer requests, can be fitted with advanced automatisms:

  • Open door GSM: the door opens with a simple telephone call.
  • K-Hands Free: a “toll pass” kind of opening system.
  • Transmitter: for utmost safety and anti-cloning.
  • Electrical panel: management of all control accessories.


No special permits are required to install new loading/unloading systems for goods.

Temporary structures have their advantages in terms of speed of installation and the possibility of keeping the structure only for the duration of the event without having any negative effect on the landscape and without damaging the location in which it is used.  Generally no foundations are necessary and no form of brickwork is required.
These characteristics combined with low costs and resistance of the structure make the Kopron canopies the ideal solution in order to organise an event that goes beyond the classic brickwork location.

Kopron is a sole representative capable of coordinating all of the items that result in the success of an event. In a successful event, the management of several integrated and coordinated aspects between them are also calculated: from the choice of the ideal canopy through to settings and organisation of the event.

The guarantee for industrial spare parts is 12 month and 24 months for civil spare parts.

After-sales assistance with maintenance and management contracts for original spare parts related to warehouses and roofs, metal structures, doors and main doors and loading/unloading systems of goods.
A good planned ordinary maintenance with Kopron Service prevents any extraordinary maintenance.

The products connected with logistics (canopies, closures and loading/unloading systems of goods) require obligatory ordinary maintenance of at least once a year, according to its use.  Ordinary maintenance should be planned with a qualified partner in order to prevent unpleasant and unexpected events (such as machine stops or non suitability for new norms). A user and correct maintenance manual is provided when the purchase is made.

The Kopron canopies are designed and installed so as not to require any special ordinary maintenance intervention.

Yes it is possible; the Kopron Service division deals with after-sales assistance but also provides a check-up of the large and small logistics with loading/unloading points for goods on the quay and without any hydro-electric or manual ramps, isothermal seals and sectional doors, as well as the possible adaptation to applicable norms or after the introduction of new norms that change the regulations of previous ones.

Each element of the Kopron loading/unloading system of goods has been designed and created in order to simplify the loading and unloading operations of tip-up vehicles, operating in observance of the European Norm and the ISO 1398:2009 certificate.

Through quality certification Kopron offers further guarantee on the efficiency and effectiveness of its products; The company operates in total observance of the European Norm and uses the services of international certifiers such as Rina Service.  As far as canopies are concerned, Kopron currently has the following quality certificates:  Quality Management System UNI EN ISO 9001:2008, Certified Steel Processing Centre DM 14.01.08) No. 2533/13, EC brand.

It depends on the use that the customer has to make of the structure.  If he needs it for short or long periods of time: by buying the structure he can dismantle and assemble it in other areas or for other events. However, hiring is perfect for warehouses destined to store goods with a life-cycle/execution that is limited in time.

No special permits are required to install new doors.

Canopies for events are classified as temporary canopies.  Municipal Edification Regulations on this topic vary from one municipality to another: permits are generally valid up to a maximum period of two years.

Modernising and updating products previously installed means implementing the productivity of its company and, at the same time, maintaining the certificates of the products adapted to norms and guaranteeing the utmost safety to workers.

In the absence of national regulations, each municipality is independent in terms of establishing the norms and bureaucracy to be followed in order to build a canopy, referring to ones Municipal Edification Regulations (Italy).  However, the bureaucratic and legislative procedures related to permits, are much quicker and easier compared with concrete constructions. In the fastest of cases a SCIA (Italy) is required. Your technical/sales contact is sufficiently trained to provide you with a detailed explanation according to the area of installation.

Aluminium has a lower level of resistance and is lighter, steel supports greater weights.

The sliding process of mobile warehouses is carried out with the help of wheels on tracks.  The structure may be fitted with motorised or manual technology to make sure that the structure slides.

In Kopron retractable covers, the horizontal movement does not move the structure but it folds it so as to make the space below totally open. Unlike mobile covers, whose structure slides completely, leaving the space totally clear, the retractable covers have a fixed part against which the rest of the cover is folded away.  The entire folding or sliding process may be motorised and is very easy to activate.

The cover fabric is class 1 or 2 fireproof according to use and applicable norms.

Yes, the Kopron canopies are fitted with snow load and wind force calculations to guarantee endurance in any atmospheric condition according to current norms.

Temporary canopies that are generally made from aluminium are light and economic and are used for a duration of less than two years (for Italy, the Municipal Edification Regulations on this subject vary from one municipality to another: permits are granted for a maximum period of two years). In the case of aluminium anti-seismic and snow-load controls are not carried out; the latter is omitted when the canopy is fitted with heating for melting.  However, the fixed structures made from steel maintain all of the characteristics of a wall construction but with the advantages of steel constructions: anti-seismic guarantee, acoustic insulation, heat insulation, fire resistance and structural stability. The advantages of building with steel are: possibility of moving, expanding or dividing the structure quickly, better anti-seismic protection, lower costs, design and light weight.

It depends on the dimensions, from a few days up to a few weeks for larger canopies.

  • Duration: each tend has been designed to last in time with a long life cycle.
  • Fast construction: in just a few days a new canopy can be created; very little bureaucracy and a team of expert fitters will make the Kopron canopies an efficient product, ready in a short amount of time.
  • Cost saving: savings compared with a construction made from cement are very important.  Furthermore the transparent “energy saving” panels for further energy savings can be used.
  • Structural flexibility: building with steel allows for the structure to be expanded, moved or divided in a short amount of time and according to the specific requirements of the moment.  Each canopy may become mobile or retractable with the sole addition of wheels to the structure itself.
  • Seismic resistance: the elasticity of the steel makes the Kopron canopies an excellent anti-seismic guarantee.

A Kopron warehouse has all of the technical features of a warehouse made from bricks but a steel construction has huge advantages compared with a brick construction:  building work reduced to a minimum, structural flexibility, possibility of moving or dividing the structure in a short amount of time, faster production and cheap.

The section is made from 100% polyester fabric covered on both sides with a PVC fusion, protected against UV rays, treated against mould and fungi, with finishing of both of the surfaces and painted using a shiny dustproof paint.  The fabric is manufactured according to the quality control norms ISO 9001.


Kopron Service, after-sales assistance

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